SENTIMENT ANALYSIS
Finally, control of reviews is in your hands!
Reviews are a valuable source of information for accommodations.
However, it can be difficult to manually analyze a large volume of reviews and understand what customers really think
What is sentiment analysis?
At InsightUp we use artificial intelligence to automatically analyze the reviews and identify the general sentiment, positive and negative opinions, and the main topics discussed in your reviews. To make the analysis simple and effective, we create a report with dashboards and charts easy and intuitive to represent the analysis
What will help you do sentiment analysis?
- Identify your facility’s strengths and weaknesses: find out the areas where you can improve your business to better meet customer needs and discover your strengths to enhance in your communication.
- Measure your facility’s competitiveness: compare the different aspects mentioned in your reviews with those of your competitors and find out where you stand out.
- Improve your online reputation: you can constantly monitor reviews, direct your investments in the areas of improvement indicated by your customers, and improve your online reputation.
The channels used for Sentiment analysis: